Refund Policy

You can request a return within 14 days of receiving your order. Where local consumer law gives you a longer right of withdrawal (for example the 14-day cooling-off period for online purchases in the EU and UK), that statutory right always applies in addition to this policy.

• Items that are unused and in the condition you received them.
• Items returned with all parts, accessories, manuals and tags.
• Items in their original packaging where reasonably possible.

For hygiene and safety reasons, some items cannot be returned once opened, for example teething toys, bath toys or items with broken hygiene seals. Personalised items and gift cards are also normally non-returnable.

1. 1Contact our support team through the Contact page.
2. 2Include your order number and the items you want to return.
3. 3Tell us the reason for the return (and add photos for damaged items).
4. 4Pack the items securely, with all parts and original packaging where possible.
5. 5Ship the parcel using the instructions we send you.
6. 6We inspect the return and confirm your refund by email.

If the item is faulty, damaged or not what you ordered, we cover the return shipping. For other returns, the cost of sending the item back is normally paid by the customer unless local law says otherwise.

Once we receive and inspect your return, we’ll email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method, normally within 14 days of approval. The time it takes to appear on your statement depends on your bank or card provider.

Original shipping charges are refunded when the whole order is returned within the statutory withdrawal period or when the return is due to our error.

We may offer a partial refund where an item is returned used, damaged by the customer, or missing parts, where the law allows.

The quickest way to get a different toy is to return the original item and place a new order. If you received a faulty item, we’re happy to send a replacement where stock allows.

Please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We’ll arrange a replacement or full refund at no extra cost. Your statutory rights for faulty goods are not affected.

You can ask to cancel an order before it ships by contacting us as soon as possible. Once an order has shipped, please follow the return steps above.

Need help with a return? Contact our support team and include your order number.